Cancellation and Returns

If the client wishes to cancel or return the order, he/she should immediately contact Herdade da Calada (BCH – Comércio de Vinhos S.A), to the email address specifying the subject, as well as the reason for the cancellation or return. In case of cancellation, the customer has 24 hours after the payment is made to request the cancellation of the order (after this period the order may already have been shipped, so it will be treated as a return).

In case of returns, the customer will receive an email with information on the procedures to be adopted to make the return, which must be done within the legal period of 14 days after receiving the order. Herdade da Calada (BCH – Comércio de Vinhos S.A), reserves the right to accept only the return of products that are in good conditions. According to art. 4 of DL143/2001, the consumer is entitled to freely terminate this contract under the following terms: In distance contracts the consumer has a minimum period of 14 days from receipt of the goods to terminate the contract, without payment of compensation and without giving any reason, by sending a registered letter return receipt requested to communicate this intention.

The price of the goods will be refunded to theconsumer within a maximum of 30 days from the date of receipt of the goods. The goods must be returnedin proper conditions of usage (including original packaging).

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    In case of dispute consumption, the consumer can use the European platform Dispute Resolution in Line, available in or CNIACC - National Centre for Information and Consumer Disputes Arbitration Tel .: 213 847 484; E-mail: More information Consumer Portal